Mary & Chuck
Words cannot describe how pleased and relieved we were when we
returned from our vacation and were greeted by the eager and quite excited house full of hounds we left in your care.
From the daily pictures and text message updates to the tasty dog cookies left behind and even to the (still living)
flower pots on our deck, it is clear to us that you went well above and beyond the call of duty in ensuring that our
house was under control in our absence.
As we are sure is the case with all of your customers, our canine family
members are precious to us and leaving them in your care was quite a leap of faith for all involved. Your attention to
the details of their needs and your consistent communication with us proves that our trust was well-placed.
The
final proof was that upon our return, the dogs behaved as though we had never been gone and it cannot be overemphasized how
important that is to us (and to them!)
It seems as though these days, it is difficult to find the personalized and
focused levels of customer service that are so critical to any business relationship and you are to be commended for restoring
our faith that such customer service still exists!
If you ever need a reference for future customers,
please do not hesitate to contact us and as for us, we are already planning our next trip, since we know that at least one
big part of the trip planning is already taken care of!
Your are the B-E-S-T!!
Sincerely,
Tim
& Sherry Mattlin - "Bailey" & "Java"
Shane Miller & Samantha Ward &
"Bubba"
__________________________________________________________________________________
Where do we even begin? After putting Homey &
Winnie in a kennel for years, we could see that each visit was becoming more and more stressful for them both.
After we would bring them home, they would sleep for hours on end, their little feet would be sore from walking in the metal
crates and had to have a bath EVERY TIME. Plus, you have NO idea what teenager is feeding and walking your dog and if
they are kind to them. Our dogs are like our children and because we want them around as long as possible, we knew that
we couldn't continue putting them through that unnecessary stress. Plus, we have a new family member, Nacho, our
red-ear slider turtle. Can't take him to a kennel anyway :-)
We had a two week vacation coming up and I HAD to find an alternative. After some research, we
found Chuck & Mary. There was just one more hurdle to overcome and that was Homey, our 13 year old Shih Tzu.
Unfortunately, he isn't as trusting and loving as his sister, Winnie. He has some fear issues and we were really
worried about how it would go, but after everyone met one another, we decided to take a leap of faith and boy are we glad
we did!!
Chuck &
Mary kept in touch daily, we knew everything that was going on. Because Homey has a bad back, he has to be carried
down the stairs to go potty outside. Well, due to the fear issues, Homey wouldn't allow Chuck or Mary to pick him
up during the first couple of days. Rather than forcing him walk down the stairs, they made a ramp for him to
walk down. Who else in the world would do that? Homey's first couple of days were difficult, but
rather than creating more stress for him, Chuck & Mary went above and beyond to convince Homey that they were NOT there
to hurt him. A day or so later, everyone became best buds.
It was such a treat to come home after a long trip with the dogs sound asleep in their crates.
When they realized we were home, they woke up with their tales wagging. They were so thankful, they couldn't stop
giving us kisses! I LOVED getting the photos, it was very comforting.
We have found a second set of parents for Homey, Winnie & Nacho who will treat them just as
we would during ANY situation. What more can you ask for?
Thanks again!
Mike
& Shelley McWhorter
